🌙 Frequently Asked Questions
Welcome to this space dedicated to all your questions about L’atelier des Mondes Étoilés – Atelier Artisanat.
I’m here to guide you gently and clearly so your experience is as wonderful as possible.
🛍️ Are the products physical or digital?
All products in the Atelier are 100% physical and handmade.
Each order is carefully prepared and shipped via La Poste (Tracked Letter, Colissimo with signature, or Chronopost Pickup Point depending on the chosen option).
⬇️ How does delivery work?
➡️ After payment confirmation, orders are usually prepared and shipped within 3–7 business days.
➡️ A tracking number will be provided by email once your package is dispatched.
➡️ Delivery times are indicative: France 2–5 business days, Europe 5–12 business days.
🔁 Can I request a refund?
➡️ Discounted products (Forgotten Treasures Corner) are refundable only if there is a defect or issue upon delivery.
➡️ Hygiene products (e.g., cleansing wipes) cannot be refunded for hygiene reasons, unless the product is defective.
➡️ For any issue, please contact contact@plumesdesetoiles.fr with:
👉 the product name
👉 the order date
👉 the email used for purchase
💻 I have a problem with my order, what should I do?
Don’t worry ✨
Send an email to contact@plumesdesetoiles.fr with the information above.
A quick solution will be found to ensure you are satisfied.
🌍 Are your creations value-driven?
Yes 💚
All Atelier creations follow a mindful and responsible approach:
➡️ Respect for nature and animals
➡️ Awareness of ecology and responsible consumption
➡️ Handmade creations, conscious and poetic
📩 Will I receive emails from you?
Only if you subscribe to the newsletter 🌙
You can unsubscribe at any time, with a single click.
⚖️ What happens in case of a dispute?
I always prioritize dialogue and amicable solutions.
If needed, a consumer mediation service is available (see Terms & Conditions).